Advice for Working with Vendors
Although librarians and vendors have shared a symbiotic relationship for as long as libraries have existed, there seems to be an unhealthy and unnecessary level of time and energy spent tussling with and complaining about vendors. Having worked on both sides of the library/vendor ecosystem, I wanted to try and share some perspectives learnt through experience. What follows are some best practices for working with vendors. These aren’t earth-shatteringly innovative, but I bring them to your attention because I have found them to be effective in maintaining positive, mutually beneficial relationships with vendors.