For Librarians

Updates and news

1/31 2:24 - ReferenceUSA service has been restored. 

1/31 1:10 - The vendor has reported their web servers are down and they are working to get them back online. 

1/31 12:55 - We have received reports from several libraries that they are unable to access ReferenceUSA and are redirected to error pages. We have reached out to the vendor and are working on a solution.

1/28/2020- The issues with SIRS Discoverer have been resolved, and the resource should be functioning normally.
 
SIRS Discoverer appears to be down for some libraries. Users attempting to access SIRS Discoverer via IP authentication or proxy authentication will receive the following error message:
 
"This site can’t be reachedexploreproquest.com’s server IP address could not be found. Try running Windows Network Diagnostics. DNS_PROBE_FINISHED_NXDOMAIN"
 
Ferguson's Career Guidance Center has updated their proxy stanza. The URL line requires your library's Films on Demand ID. Please contact the NC LIVE Help Desk if you don't know what that is.
 
Action is recommended for libraries with a local proxy. No action is needed for libraries with NC LIVE Hosted Proxy, library barcode, or password authentication. 
 
Title Ferguson's Career Guidance Center
URL https://online.infobaselearning.com/Direct.aspx?aid=[FILMS ON DEMAND ID]&pid=WE34
We have just learned that the correct database record for CQ Researcher in Summon has changed from DBID:BCT to DBID:AGPPC. BCT is no longer retrieving searching results. Please unsubscribe from BCT, and subscribe to AGPPC (Sage CQ Researcher Online) instead. 
 
For instructions on how to subscribe and unsubscribe from databases in Summon admin portal, please see page 7 of the Electronic Resources Best Practices Guide
 
 

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