10/14/2021: This issue has been resolved.
Users accessing SIRS through the proxy may encounter an error message when they try to select an article:
"Error!
There was a problem with your document. Please check the address and try again."
We have reached out to ProQuest about this issue, and will update you when we have more information.
Libraries using NC LIVE password/barcode authentication are experiencing an error message when using the Summon search on nclive.org. Users get an error message after they select a search result.
We are working on fixing the problem. In the meantime, here are two workarounds" (1) Direct users to log into their library on nclive.org first, before searching Summon(2) Send users directly to NC LIVE's Summon search through this URL https://nclive.summon.serialssolutions.com/ We apologize for the inconvenience and are working to fix the problem as soon as possible.On Tuesday, September 28 at 7:00am, NC LIVE will be performing updates on nclive.org. This may result in downtime of around 10 minutes.
Update 9/27/21: This issue has been resolved and Data-Axle is back up and running. Please contact the NC LIVE Help Desk if you continue to experience problems with Data-Axle.
Users attempting to access Data Axle will be sent to their marketing page: https://www.dataaxlelocalresults.com/
We have reached out to Data Axle Support and will keep you updated when we have more information.