Service Alerts and News

hoopla Content Update

hoopla recently loaded 11 additional audiobooks and 7 additional ebooks from our RBdigital collection to the NC LIVE hoopla account.   Updated MARC records are available here: https://www.nclive.org/librarystaff/downloading-marc-records *If you would like only the new MARC records from this most recent load, please contact the help [at] nclive.org (NC LIVE Help Desk). *  Updated title lists for the entire NC LIVE hoopla collection are available&nb

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SERVICE ALERT: Summon search results for Gale in Context: Biography videos

Summon search results for Gale in Context: Biography videos send users to an error message: "You do not have access to the requested document." This is for Gale in Context: Biography Summon database code IBG.  We are working with Ex Libris and Gale on a solution, and will keep you updated. In the meantime, if a user encounters the error when searching in Summon, please send them directly to the database, since the videos work when accessed in Gale in Context: Biography directly.  

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NC LIVE Proxies - Potential Downtime- August 5, 7:00am

On Thursday, August 5th at 7:00am, NC LIVE will perform OS updates on our servers. This may result in downtime of around 10 minutes per library for libraries using NC LIVE Hosted Proxy, barcode pattern matching and NC LIVE password. 

We will send out an email when the updates are complete.

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ProQuest Downtime: July 24, 10:00PM - July 25, 8:00AM

ProQuest will be taking up to a ten-hour maintenance window beginning Saturday, July 24 at 10:00pm ET to 8:00AM Sunday, July 25 to upgrade infrastructure, enhance security, and maintain reliability on many ProQuest products. During this maintenance window, the ProQuest Platform and other databases will be unavailable. For a full list of databases, see the support article: https://support.proquest.com/articledetail?id=kA11W000000kAkpSAE

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