NC LIVE-Summon Webinars for January & February 2020
NC LIVE and Ex Libris have planned the following webinars for NC LIVE libraries in January and February.
Please use the link below to register, and we will send you a calendar invite with the webinar information. All webinars will be recorded. If you would like a recording, please let us know on the registration form. Questions? Please send submit them ahead of time.
ProQuest Downtime- Saturday, February 8 at 10:00PM
ProQuest will be taking a six-hour maintenance window beginning Saturday, February 8 at 10:00pm. During this time, ProQuest resources will be temporarily unavailable. For a full list of resources affected please visit the ProQuest Status Page.
NEW Login Page Monitoring Service for NC LIVE Hosted Proxy
NC LIVE is pleased to announce a new website monitoring service in place for NC LIVE Hosted Proxy login pages.
What It Means
The monitoring service is a way for libraries with NC LIVE Hosted Proxy to be immediately and automatically notified if their proxy login page is offline, so they can alert their users as soon as possible.
How It Works
The monitoring service will ping hosted proxy login pages every 1 minute for responsiveness.
NC LIVE Help Desk Closed December 23-27 & January 1
The Help Desk will be closed December 23-27 and January 1. Happy Holidays!
Service Alert: Morningstar Search Functionality
Morningstar search functionality is only intermittently working, and users may experience an internal server error message.
Morningstar is aware of the issue, and working on a fix. In the meantime, Morningstar recommends these workarounds: clicking the sub-links in the toolbar, then going to the ticker box to enter ticker look-ups. Also, logging out and logging back in.