Service Alerts and News

Service Alert: Heritage Quest images not loading

Update: This issue has been resolved with an updated EZproxy configuration stanza for HeritageQuest. No further action is required for libraries using NC LIVE Hosted Proxy or other NC LIVE authentication (library cards or passwords). Libraries managing local proxy servers should review Heritage Quest image loading (for example, check if census images are loading properly without error messages) and update their proxy stanza if necessary with the recommended stanza below. Some versions of EZproxy may not require an updated stanza.

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Service Alert: Remote access to ProQuest

Update: This issue is now resolved. ProQuest should be fully accessible for local and remote patrons.

Remote access to ProQuest resources may be unavailable. Users may see an HTTP 500 error. Access from library IPs does not appear to be affected.

The vendor is aware of the issue and investigating the problem.

Please send any resource access issues or questions to the NC LIVE Help Desk.

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Service Alert: Amazon Web Services outage affecting ProQuest

Update: access to vendors affected by the Amazon Web Services outage appears to be restored.

A national internet outage of Amazon Web Services is affecting access to ProQuest and may affect other NC LIVE vendors.

ProQuest is aware of the issue but does not currently have an estimate for restoration of services.

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