We are writing to inform you that NC LIVE Help Desk Chat will be retired on Friday, May 30, 2025. While we know this feature has been valuable to some of our users, the company that hosts our chat service is ending their support of this service. After reviewing the data we've found that only a small percentage of our Help Desk cases come in through chat, with the majority of cases arriving via email, the NC LIVE website or phone. With this in mind, we have decided not to pursue a replacement chat feature.
After May 30, 2025, NC LIVE Help Desk Chat will no longer be available. However, we encourage library staff to continue to contact us via email, our website and phone.
We appreciate your understanding and we remain committed to providing excellent and responsive customer support on the Help Desk. If you have any questions or need assistance, please don’t hesitate to reach out to us.