Service Alerts and News


Posted on Tue, 09/13/2022 - 12:40

Update 9/13/22 1:30pm:

"All Gale Resources Operating Normally

All Gale databases are currently operating normally. If you are experiencing any issues with the Gale resources, please contact Technical Support at gale.technicalsupport [at]"

Questions? Please contact the NC LIVE help desk at help [at]

9/13/22 12:30pm:

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SERVICE ALERT: Summon search on

Posted on Thu, 09/08/2022 - 17:18

Update 9/12/22:

This issue has been resolved. The search results page on should be displaying normally. Ex Libris released a patch, and the XML response from the Summon API is now working again. 

Update 9/9/22: 

Update: There is a known issue with the XML response for the Summon search API. This is affecting the search results display on NC LIVE's bento box search results page. Other libraries using Summon Bento Box search results pages may be experiencing this same issue. The Ex Libris Development team is working on a fix.

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