Service Alerts and News

Service Alert: Consumer Reports

Several libraries have reported issues accessing Consumer Reports (EBSCO). Users may see an extra login page or a message that they are logged in from a different library. We are in communication with the vendor and will share any updates as soon as they are available.

If your library has an issues accessing Consumer Reports, or if you have any questions, please contact our Help Desk.

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For Immediate Release: NC LIVE Adds Gale’s Indigenous Peoples of North America Digital Collection

Raleigh, NC – NC LIVE is proud to announce the addition of the Indigenous Peoples of North America, Part I digital archive from Gale, part of Cengage Group. This permanent collection, made possible through funding from an Institute of Museum and Library Services (IMLS) grant, offers a comprehensive view of the history, cultures, and experiences of Indigenous peoples across North America and Canada.

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Usage issue for HeritageQuest - August 2023- June 2024

We received an email from ProQuest yesterday stating that usage data for HeritageQuest Online and Ancestry Library Edition had been undercounted from August 2023 to June 2024. They will be replacing the data for the impacted months and expect that process to be completed by early 2025. 

Once the data reload is complete, we will reload the usage statistics for HeritageQuest on our website, to make sure our data reflects the accurate numbers. 

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Service Alert: Infobase

Access to Films on Demand/Access Video on Demand and Just for Kids Streaming has been restored.

Some Infobase resources, including Films on Demand/Access Video on Demand and Just for Kids Streaming, are currently inaccessible. Users may see an error page that says the resource cannot be reached. We are in communication with the vendor and will provide any updates as soon as they are available.

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Service Alert: Entrepreneurial Mindset Training Course

Access to the Entrepreneurial Mindset Training Course is restored. Please contact the Help Desk if you experience any further issues.

The Entrepreneurial Mindset Training Course (free resource) is currently inaccessible. Users may get an error page when trying to access the course. We will provide an update when the resource has been restored.

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