The following are known issues for the new interface of Credo Reference. Infobase is working on addressing these issues, and they should be resolved soon: 

 

Known issues as of 8/22/2023:

Update 4:00pm

All EBSCO databases should now be functioning normally. Please contact the NC LIVE Help Desk if you continue to experience issues.

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Update 2:30pm

The following EBSCO databases are back and running: 

- CINAHL Plus with Full Text

- MasterFile Premier

- NoveList Plus

 

We are still waiting for a resolution for: 

- Ebooks on EBSCOhost

- Consumer Reports

- Exploring Race in Society

- GreenFile

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Monday, August 21st, Credo Reference rolled out a new platform! 

 

Key Highlights:

• The platform URL will NOT change. The URL will continue to be https://resources.nclive.org/credo , and existing paths will redirect to the new format where applicable. If all goes as planned, no updates on the user side will be necessary - no catalog updates, no proxy updates, no LibGuides updates. Phew!

This issue has now been resolved. All ProQuest resources should be working normally now. 

Users may get an error message when trying to access ProQuest resources through their library's proxy.  We are in contact with ProQuest support, and will let you know when we have updates. We apologize for any inconvenience this causes. 

All NC LIVE member libraries now have access to JSTOR Ebooks. This is a permanent ebook collection that was purchased by NC LIVE using LSTA grant funds.

Library staff are encouraged to become familiar with the resource interface, promote the resource to faculty and patrons, and integrate the resource within your library's website.

Please contact the NC LIVE Help Desk for more information about how to integrate this resource into your library's website and discovery.