Service Alerts and News

New NC LIVE Website Coming Soon!

Website Beta Launch
NC LIVE is getting a new look! We're thrilled to announce that the NC LIVE website will be updated with a new look and modern design in December 2021.

Beta Site
Before the website switches to the new design we are asking our community to provide feedback on a beta version of our website. You can access the beta site here: https://beta.nclive.org

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SERVICE ALERT: SIRS error message

10/14/2021: This issue has been resolved. 

Users accessing SIRS through the proxy may encounter an error message when they try to select an article:

"Error!
There was a problem with your document. Please check the address and try again."

We have reached out to ProQuest about this issue, and will update you when we have more information.

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SERVICE ALERT: NC LIVE Summon search for password/barcode libraries

Libraries using NC LIVE password/barcode authentication are experiencing an error message when using the Summon search on nclive.org. Users get an error message after they select a search result. 

We are working on fixing the problem. In the meantime, here are two workarounds" (1) Direct users to log into their library on nclive.org first, before searching Summon(2) Send users directly to NC LIVE's Summon search through this URL https://nclive.summon.serialssolutions.com/ We apologize for the inconvenience and are working to fix the problem as soon as possible.

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SERVICE ALERT: Data-Axle Outage

Update 9/27/21: This issue has been resolved and Data-Axle is back up and running. Please contact the NC LIVE Help Desk if you continue to experience problems with Data-Axle.

Users attempting to access Data Axle will be sent to their marketing page: https://www.dataaxlelocalresults.com/

We have reached out to Data Axle Support and will keep you updated when we have more information.

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