Service Alerts and News

NC LIVE not showing up on hoopla sign-up

Update 7/14/2022:

This issue has been fixed. NC LIVE is once again showing up as an option on the hoopla "Find Your Library" page. 

NC LIVE is not showing up as an option on the hoopla "Find Your Library" page, when users sign-up for an account. 

hoopla is aware of this issue and working on a fix. We will update you when we have more information. 

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Hoopla Consortia Migration- July 11, 2022

On Monday, July 11, 2022, hoopla will be launching their consortial program. This program will make it possible for libraries’ local hoopla content to integrate with NC LIVE’s hoopla content in the same account. Library users will no longer need two separate hoopla accounts. They will be able to see both NC LIVE hoopla content and their library’s hoopla content in the same account. 

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SERVICE ALERT: LearningExpress Library tests never load

4/29/22 update- This issue has been resolved. 

There is currently a service issue loading tests in LearningExpress Library and PrepSTEP. When users click on a test, they will get a spinning "loading" wheel that never loads. EBSCO is aware of this issue and is working on it. We will update you when we have more information. 

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