Update 2/25/21- This issue has been resolved.
We have received multiple reports from libraries experiencing error messages on the ProQuest platform, including seeing red banner error messages on the search page, and an error message that says "We seem to have encountered a problem."
- no saved learning history (meaning no course progress or Learned Vocabulary will be saved outside of the current guest session)
- no access to the mobile app
Update: This issue is resolved. Questions? Contact help [at] nclive.org (help[at]nclive[dot]org)
Good morning,
Direct links to Ferguson's Career Guidance Center are not working. Users are directed to a page which lists available collections, but Ferguson's is not listed as an option. We are in contact with Infobase and will send out a notice when the issue is resolved.
1/26/21 Update - This issue is resolved. All users can create Transparent Language accounts by clicking on "Sign Up".
Questions? Contact the NC LIVE Help Desk
Several libraries have reported an issue with Transparent Language accounts. After clicking on "Sign Up" they see the following message:
"Looking to register? To create an account, please see the administrator for Transparent Language Online at your organization. After registration, you will be able to use Transparent Language Online from home or anywhere."