Service Alerts and News

Films on Demand Summon Collection Update

NC LIVE recently learned a more comprehensive Summon Films on Demand collection exists and recommends Summon users make the following changes to their Films on Demand subscriptions:

Subscribe to Films on Demand & Access Video on Demand (NC Live only) (code W4-)

Continue reading »

MARC record delete files for Gale Virtual Reference Library

In April, NC LIVE deleted 10 ebooks from our Gale Virtual Reference Library collection. MARC record delete files for these ebooks are now available. Please contact the NC LIVE Help Desk to obtain this file.

If you use Summon, and are subscribed to Gale Virtual Reference Library as a collection in Summon, please make sure you are only subscribed to the 16 ebooks NC LIVE currently has access to (and any additional titles your library subscribes to individually). Please contact the NC LIVE Help Desk for a title list of the current GVRL collection.

Continue reading »

Testing & Education Reference Center Outage

Access to Testing & Education Reference Center has been restored!

Testing & Education Reference Center is currently unavailable. Users may receive a variety of error screens including a password request screen and "504 Gateway Time-out".

Gale Cengage Support is aware of the problem and currently working on a solution. We will provide an update when additional information is available.

Continue reading »

NC LIVE Help Desk Closed Monday, May 14th

The NC LIVE Help Desk will be closed on Monday, May 14th. We will be at the NC LIVE Annual Conference!

We will respond to any Help Desk messages as soon as possible on Tuesday, May 15th. Thank you for understanding and we're sorry for any inconvenience this causes.

Continue reading »