In the coming weeks, hoopla will begin reaching out to

Update 10/5/2022: 

The infrastructure upgrades are complete, and the NC LIVE website and resource links should be working normally. Please contact the NC LIVE Help Desk if you encounter any issues. 

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Update- 9/28/2022:

We were not able to complete all of the necessary infrastructure updates this morning and there will be additional downtime next week to complete the upgrades. 

Update 9/13/22 1:30pm:

"All Gale Resources Operating Normally

All Gale databases are currently operating normally. If you are experiencing any issues with the Gale resources, please contact Technical Support at gale.technicalsupport [at] cengage.com (gale[dot]technicalsupport[at]cengage[dot]com)."

Update 9/12/22:

This issue has been resolved. The search results page on nclive.org should be displaying normally. Ex Libris released a patch, and the XML response from the Summon API is now working again. 

Update 9/9/22: 

Update: There is a known issue with the XML response for the Summon search API. This is affecting the search results display on NC LIVE's bento box search results page. Other libraries using Summon Bento Box search results pages may be experiencing this same issue. The Ex Libris Development team is working on a fix.

The NC LIVE Help Desk will be closed Monday, September 5th. We will reopen Tuesday, September 6th. Have a great Labor Day Weekend!